| Forms processing is the collection of information from a form. Forms can be in a variety of formats from single pages to many pages. The forms may require written answers, ticking of boxes or just entering amounts.
Traditionally Forms processing has been done by internal staff manually keying in the data. This can presents problems, for example
Limited number of staff means peak loads cannot be catered for easily
Data quality can suffer from inadequate validation tools
Illness can delay processing of forms
Internal staff often involve a lot of indirect costs for example;
Office Space
Computer Equipment
Training
Government charges
Today there is often a better solution. We recently started processing forms for a company that previously employed four people. The processing cost is now reduced to $1980 per month through the use of our bureau. The four staff are now involved in improving customer service. The benefits besides better customer service were sighted as;
| Feature |
Benefit |
| Validation |
- Less errors
- More reliable data
- Fraudulent data is captured early
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| Outsourcing |
- Lower fixed costs
- Ability to handle peak periods
- Ability to take advantage of new technology quickly
- Data is available quicker
- No infrastructure support required
|
| Form Designing Service |
- Higher quality of information provided by the client.
- Clients find the forms easier to complete, and the information easier to read and understand
|
| The forms can now be accessed by staff online and viewed as scanned images |
- Telephone support staff can see the information at the same time as talking to the client
- Lower storage costs
- Faster location of forms
- Multiple people can see the one form at different locations at the one time
- Customers who want to see there form can be faxed or emailed instantly.
- nformation can be accessed in seconds
- No fire risk or occupational health and safety risk
- No miss filings
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